Returns & Exchanges

Due to the custom printing and limited edition nature of our products, all sales are final. Before placing your order, please refer to our Size Chart to ensure that you select the best fit and verify your address before you proceed to check out.

We can sometimes make an exception with an exchange if we have inventory available, but we will always do everything that we can to help you.

All other items will only be eligible for an exchange if they fall into one of the following categories.,

• Damaged in transit.
• Incorrect item is delivered.
• Item is defective or misprinted.

If you receive an item that you believe falls into one of the above categories, please submit a ticket within 14 days of receiving your order. To expedite the process, please include photos of the item in question, as well as a brief description of the issue.

What if the print is not big enough or the color is not 100% accurate?

Unfortunately there are some variations to size of the print and color since these are custom create by the provider. We try our best to get the best print and sizing available on the product and variation will happen on each batch of manufacturing. 

Please do not return an item before you have spoken with a member of our support team.

Keep in mind that we cannot make exchanges or returns on any items that have been washed, worn, or damaged via cat, dog, turtle, goat, giraffe or any other animal or odor. 

Shipping costs are non-refundable. Please note, return shipping costs are at the responsibility of the buyer. 

If you have an issue and would like to speak to a member of our support team, please contact us at cs@concerntee.com